1. Terms of Service & Skill Competition Rules
Welcome to Eziyaway Solutions (Pty) Ltd ("Eziyaway", "we", "our"). By accessing our websites, purchasing digital services, Wi-Fi vouchers, or participating in our Spot the Ball skill competitions, you agree to be bound by these Terms and Conditions.
1.1 Eligibility
Spot the Ball skill competitions are open only to legal residents of the Republic of South Africa aged 18 years or older with a valid South African ID number or foreign passport.
1.2 Skill-Based Determination
Spot the Ball is strictly a game of judgment and skill. It does not constitute a lottery or game of chance under the National Lotteries Act. Coordinates are recorded with 0.01% resolution, and results are determined through audited millimeter proximity to the official judge-established coordinate center.
1.3 Prize Disbursal
Cash prizes are paid via electronic funds transfer (EFT) directly to an account held in the verified winner's name at a registered South African bank.
2. POPIA Privacy Policy (Protection of Personal Information Act)
Eziyaway Solutions (Pty) Ltd is dedicated to safeguarding your personal data in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
2.1 Information We Collect
We collect personal information including full name, telephone number, email address, physical address, and transaction identifiers when you purchase website packages, hotspot passes, or competition entries.
2.2 Purpose of Processing
We process your information strictly to generate and issue digital ticket receipts, process Paystack payments, SMS Wi-Fi voucher PINs, and verify prize distribution legality. We never sell your personal data to third-party marketers.
3. Service Level Agreement (SLA)
Our Service Level Agreement defines the availability and support response expectations for client website hosting, corporate packages, and hotspot Wi-Fi networks.
- Hotspot Network Availability: 99.5% uptime targeted for captive portals.
- Website Hosting Availability: 99.9% uptime backed by Tier 3 cloud infrastructure.
- Critical Support Response: Within 2 hours for payment gateway issues.
4. PAIA Manual (Promotion of Access to Information Act)
This manual has been prepared in terms of section 51 of the Promotion of Access to Information Act, No. 2 of 2000 for Eziyaway Solutions (Pty) Ltd.
To request information, please direct formal inquiries to our designated Information Officer at compliance@eziyaway.co.za.